LYL BCM (LYL Corp International) - Refund & Returns Policy

Overview

LYL BCM is committed to delivering high-quality business continuity certifications and training. Please read this policy carefully before making any purchase. By completing a transaction, you acknowledge that you have read and agreed to this Policy, which forms part of our Terms of Use.

All fees are processed by LYL Corp International LLC (Delaware, USA) for Annual Maintenance Fees, and by either LYL Corp International LLC or LYL Corp LLP (Hyderabad, India) for training and examination fees, as identified at the point of purchase.

1. Annual Maintenance Fee (AMF)

The AMF is USD $75 per year and is strictly non-refundable and non-transferable under all circumstances, including:

• Voluntary cancellation or resignation
• Inactivity or non-use of certification benefits
• Termination due to breach of our Terms of Use or Code of Professional Ethics
• Failure to meet Continuing Professional Education (CPE) requirements

Access to certification benefits continues until the end of the paid 12-month term. No pro-rated refunds are issued.

Auto-Renewal: Your AMF will auto-renew annually. To cancel, submit a written request to support@lylbcm.org at least 14 calendar days before your renewal date.

2. Examination Fees

Examination fees are non-refundable once payment has been processed, regardless of:

• Voluntary withdrawal from the examination
• Failure to appear on the scheduled exam date
• Disqualification or score invalidation due to prohibited conduct
• Rescheduling requests outside the permitted window

If LYL BCM cancels or significantly reschedules an examination for reasons within our control, you will be offered a credit toward a future sitting of equivalent value.

3. Training & Course Fees

Training and course fees are strictly non-refundable. Access to training materials is granted on the same day as payment or the following business day, and fees are considered earned upon onboarding. No refunds will be issued for any reason, including non-attendance, non-completion, or dissatisfaction with the content.

3.1 Enrollment Validity — Course Access & Examination

Each enrollment covers a single window within which the candidate must complete training and sit the examination. Both course access and the examination attempt must be completed within the validity period below, commencing from the date of onboarding.

Enrollment expires automatically at the end of the applicable period and is non-refundable, non-transferable, and non-extendable. Candidates who do not attempt the examination within the validity period forfeit their enrollment and must re-register at full applicable fees. No refund or credit is issued for expired enrollments.

4. Event Registrations

Event registration fees are non-refundable and non-transferable, unless a written Cancellation Policy is issued by LYL BCM specifically for that event.

If LYL BCM cancels an event entirely, registered attendees will receive a credit toward a future event of equivalent value, or a refund at our discretion.

5. General Conditions

• No partial refunds will be issued under any circumstances.
• No refunds on discounted purchases — fees paid using a promotional code or discount are non-refundable.
• Chargeback policy — if you initiate a chargeback before contacting us, your account will be placed on hold and all certifications suspended pending resolution.
• Processing fees — where a refund is approved, it will be for the amount paid less any non-recoverable payment processing fees.
• Currency variation — refunds for payments in currencies other than USD may vary due to exchange rate differences. LYL BCM is not liable for such variation.

6. How to Request a Refund

Where a refund is eligible under this Policy:

• Email: support@lylbcm.org
• Subject line: “Refund Request – [Product Name]”
• Send from: your registered email address
• Include: full name, order number, and reason for the request

Requests via social media, contact forms, or other email addresses will not be processed.

7. Processing Time

Eligible refunds are processed within 7 business days of approval. Your financial institution may require additional time. We are unable to provide a receipt for refunds.

8. Our Right to Refuse

We reserve the right to refuse refund requests from customers who have previously received refunds for LYL BCM products, or where we have reasonable grounds to believe the request is fraudulent.

9. Contact Us

LYL BCM

Phone (India): +91 90300 55542

Phone (US): +1 302 244 7474

Email: support@lylbcm.org

Website: https://lylbcm.org

This Refund & Cancellation Policy is effective as of September 25, 2026 and supersedes all prior versions.