When disruption begins, managers often ask: “How long until this is fixed?” It is a reasonable question. But it may not be the most important one. A better question is: What becomes unacceptable first if this continues? That shifts attention from the cause of the...
Your team recovered. But did you actually learn anything?
A disruption ends. The system returns. The backlog clears. People move on. From an operational perspective, that feels like success. But there is a question organizations often skip: What did the disruption reveal that normal operations were hiding? A recovery can...
The Workaround That Quietly Became the Process
Some of the most fragile processes in an organization did not begin as bad processes. They began as temporary workarounds. A system went down. An approval took too long. A supplier failed. A team needed to keep moving. Someone found another way. And it worked. So the...