When disruption begins, managers often ask: “How long until this is fixed?” It is a reasonable question. But it may not be the most important one. A better question is: What becomes unacceptable first if this continues? That shifts attention from the cause of the...
Your team recovered. But did you actually learn anything?
A disruption ends. The system returns. The backlog clears. People move on. From an operational perspective, that feels like success. But there is a question organizations often skip: What did the disruption reveal that normal operations were hiding? A recovery can...
The most expensive 15 minutes may be the quietest
A disruption occurs. People notice it. Messages begin moving. But for a few minutes, nothing meaningful happens. Not because nobody cares. Not because the team lacks experience. Because everyone is waiting for someone else to decide. That pause is worth examining. How...